Privacy Policy

Last updated: February 2026

Introduction

Nevision, operated by NEROOM (“we”, “us”, “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our session recording and replay platform. Please read this policy carefully. By accessing or using Nevision, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect the following types of information:

  • Account Information: Email address, name, and password when you create an account.
  • Usage Data: Information about how you interact with the Nevision dashboard, including pages visited, features used, and timestamps.
  • Session Recording Data: DOM interactions, mouse movements, clicks, scrolls, and page content recorded from your end-users' sessions on sites where you have installed the Nevision script.
  • Device and Browser Information: Browser type, operating system, screen resolution, and device type for both you and your end-users.

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Nevision platform.
  • Process and replay recorded sessions for your analysis.
  • Improve and personalize your experience with the service.
  • Communicate with you about updates, security alerts, and support.
  • Monitor usage patterns to ensure service reliability and performance.
  • Comply with legal obligations and enforce our terms of service.

Session Recording Data

Nevision records DOM interactions on websites where you install our recording script. It is important to understand:

  • Sensitive form fields (passwords, credit card numbers) are masked by default and never captured in plain text.
  • You are responsible for ensuring that your use of session recording complies with applicable privacy laws and that your end-users are informed about the recording.
  • Session recordings are stored securely and are only accessible to authorized members of your account.
  • We do not sell, share, or use your session recording data for any purpose other than providing the service to you.

Data Storage and Security

Your data is stored on secure cloud infrastructure powered by Amazon Web Services (AWS). We employ industry-standard security measures including encryption at rest and in transit, access controls, and regular security audits. While no method of electronic storage is 100% secure, we strive to use commercially acceptable means to protect your data.

Data Retention

Session recordings are retained according to your account plan limits. Account information is retained for as long as your account is active. If you delete your account, we will remove your personal data and session recordings within 30 days, except where we are required by law to retain certain information.

Third-Party Services

We use the following third-party services:

  • Amazon Web Services (AWS): Cloud infrastructure, data storage, and authentication (AWS Cognito).
  • Google Analytics: Website usage analytics for our marketing site.

These third parties have their own privacy policies governing how they handle data. We encourage you to review their policies.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate personal data.
  • Request deletion of your personal data.
  • Object to or restrict the processing of your personal data.
  • Request portability of your data.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please .

Cookies

We use minimal cookies necessary for the operation of our service. These include authentication cookies to keep you signed in and analytics cookies (Google Analytics) to understand how our marketing site is used. We do not use advertising or tracking cookies. You can control cookie settings through your browser preferences.

Children's Privacy

Nevision is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of Nevision after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please or visit ne-room.com.